Return or Refund Policy

No-Return and No-Refund Policy

At Al-Shama, we are committed to delivering quality products and ensuring your satisfaction. To maintain our high standards and hygiene considerations for our clothing items, we have implemented a strict “No-Return and No-Refund” policy. Please take note of the following:

1. Quality Assurance: We take every measure to ensure that our products are of the highest quality. Each item is thoroughly inspected and packaged with care before shipment to minimize the possibility of any defects.

2. Hygiene and Safety: In light of hygiene and safety concerns, we do not accept returns on clothing items. This policy is in place to protect the health and well-being of our customers.

3. Size and Fit: We provide detailed sizing information on our website to assist you in selecting the right size. We strongly recommend referring to our size guide to make an informed choice.

4. Defective Items: In the rare event that you receive a defective or damaged item, please contact our customer support team at alshamaofficial25@gmail.com within 7 days of receiving your order. We will promptly address and resolve any issues related to product quality.

We appreciate your understanding of our “No-Return and No-Refund” policy, which allows us to maintain the highest standards of quality and safety for our valued customers.

If you have any questions or require further assistance, please do not hesitate to contact our customer support team at alshamaofficial25@gmail.com

Thank you for choosing Al-Shama for your modest fashion needs.